Corrections Policy

Everyone makes mistakes, but how a person handles and corrects those mistakes defines their character. The same can be said about a publication or newspaper. If the paper is up front and has a set policy to fixing and not hiding their mistakes, their readers will remain loyal.
Some blame may be necessary, but its important for the paper as a whole to work together as a team and avoid as many mistakes as possible.
In trying to discovery how the USA Today went about correct their mistakes I visited their website. Their was no defined policy for handling mistakes, but their was a list of corrections that was months long and had archives for more. There was also contact information for reporting mistakes using email or phone and the link to the corrections page was at the bottom of each story.
Although the USA Today did not have a defined policy, they made it clear to their readers that mistakes happen and they want to correct them if at all possible. The correction page was easy to access and gave the reader options to respond.